Cover for Short-Stay Hosts
Flexible insurance options that are designed to suit different hosting habits.
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Tell me about Short-Stay Host cover?
Designed for Short-Stay Hosts
If you’ve put your place on booking platforms like Airbnb, Stayz and Booking.com, you might not be covered against guest-related risks and liability. That’s where we come in.1
Sits alongside your Home & Contents Policy
ShareCover sits alongside your Home & Contents Insurance policy, as that policy may not cover you for damage or loss resulting from acts or omissions of guests renting or sharing your property.
Platform guarantees are different
Whilst many recognised booking platforms provide guarantees for hosts renting their property, this is not the same as insurance and may not provide cover for all instances of property damage incurred during a guest’s stay.
What does Short-Stay Host Insurance cover?
Accidental breakage of fixed glass
Fire
Malicious damage
Explosion
Theft or attempted theft (up to $25,000)
Impact damage – We pay for damage caused by impact from things like vehicles and trees 3
Bursting, leaking, discharging or overflowing from a fixed apparatus, tank or pipe 4
Riot or civil commotion for 72 hours after the event commenced (up to $5,000)
Glass breakage – We cover accidentally broken glass in your home’s furniture6
Loss of rent (death of a guest) - If the property is unliveable after a covered event, we pay lost rental income from the date of the death for up to the lesser of 26 weeks or $25,000
Loss of rent (murder of suicide) - If the property is unliveable after a covered event, we pay lost rental income from the date of the actual or attempted murder or suicide for up to the lesser of 26 weeks or $25,000
Important policies and information
Key information about our service, products and policies.
Find out moreThings you should know
- Our Short-stay Host policies do not replace the need for home and contents insurance if you wish to obtain cover for your use of the property and cover against damage by natural perils (storms, bushfire, flood etc).
- We do not provide cover for any loss, damage, destruction or liability arising directly or indirectly from any party, function or other event at the property where more than 30 people attend at any one time.
Supported by NRMA Insurance
NRMA Insurance has been protecting Australians for over 90 years and providing safer, stronger, more confident communities.
Any questions?
Contact our friendly customer service team who are based in Australia.
Log in and lodge
Submitting a claim under your ShareCover policy is as easy as logging in and lodging it.
1. Login to your ShareCover account
Login to your ShareCover account, select the relevant policy number and lodge your new claim.
2. Give us the lowdown
Share how the damage or loss happened. Provide the names of those involved in the incident. Be sure to upload any photos, invoices, or documents.
3. Get back to business
Once your claim has been submitted you can rest assured knowing one of our super friendly Claim Consultants will be in touch to discuss next steps within 1-3 business days.
Do you need to make a claim now?
Make a claimCan’t lodge online? You can also lodge a claim over the phone by calling 1300 216 233 (claim number only). Please have your policy number handy.
Things to know
1 Cover is subject to standard underwriting guidelines and policy terms. We do not insure spaces that are being sub-let without written consent from the landlord or owner. ShareCover Enterprises is owned by Insurance Australia Limited and is not related to, or in partnership with, Airbnb, Stayz or Booking.com. References to these platforms on this website do not constitute an endorsement by these platforms of ShareCover, nor an endorsement of these platforms by ShareCover.
2 The property must be your primary residence for us to provide temporary accommodation cover for up to the earliest of: (i) 3 months from the date of the damage; (ii) the date the lease expires if you rent your home under a lease; or (iii) we pay you $15,000 for any one claim.
3 We don’t cover loss or damage caused by tree cutting, lopping or felling.
4 We don’t cover (i) damage caused by water leaking from a shower recess or shower base; or (ii) loss caused by an inadequate drainage or sewerage system, condensation or for seepage or a slow escape of liquid over time. We don’t cover the costs to repair or replace the item that the liquid leaked from.
5 We’ll stop paying lost rental income at the earliest of: (i) 52 weeks from the date of the damage; (ii) when your property is no longer unliveable; (iii) we pay the amount it would cost us to repair the damage, provided you can action the repairs; (iv) guests stay at the property; (v) we pay the sum insured for ‘Building Cover’ or ‘Contents Cover’ on the Certificate; (vi) the date your lease expires (if leasing the property); or (vii) we pay you $50,000.
6 We don’t cover broken glass in clocks, pictures, radios, television sets or visual display units.
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Insurance
Resources
Insurance issued by Insurance Australia Limited ABN 11 000 016 722 AFS Licence No. 227681 trading as ShareCover Enterprises. This is general advice only and does not take into account your individual objectives, financial situation or needs (“your personal circumstances”). Before using this advice to decide whether to purchase a product, you should consider your personal circumstances and the relevant Product Disclosure Statement (PDS) and Target Market Determinations available on this website. For Short Stay Pay-per night and Short Stay 6 & 12 month policies, please also read our Key Fact Sheets (KFS) for buildings and contents which set out some of the events/risks covered and not covered by those policies and other information you should consider. These sheets do not provide a complete statement of the cover offered, exclusions, conditions and limits that apply under the policies. You should carefully read the Product Disclosure Statement (PDS) and all policy documentation for more details.
To help you make an informed choice on insurance visit the Australian Government website: www.moneysmart.gov.au
ShareCover Enterprises is owned by Insurance Australia Limited and is not related to either Airbnb, Bolt, Booking.com, DiDi, OLA, Shebah, Spacer, Stayz and Uber. References to these platforms on this website do not constitute an endorsement by these platforms of ShareCover nor an endorsement of these platforms by ShareCover; nor IAG being partnered with these platforms.