Log in and lodge
Submitting a claim under your ShareCover policy is as easy as logging in and lodging it.
1. Login to your ShareCover account
Login to your ShareCover account, select the relevant policy number and lodge your new claim.
2. Give us the lowdown
Share how the damage or loss happened. Provide the names of those involved in the incident. Be sure to upload any photos, invoices, or documents.
3. Get back to business
Once your claim has been submitted you can rest assured knowing one of our super friendly Claim Consultants will be in touch to discuss next steps within 1-3 business days.
Do you need to make a claim now?
Make a claimCan’t lodge online? You can also lodge a claim over the phone by calling 1300 216 233 (claim number only). Please have your policy number handy.
Any questions?
Contact our friendly customer service team who are based in Australia.
3 minutes, too easy
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Insurance issued by Insurance Australia Limited ABN 11 000 016 722 AFS Licence No. 227681 trading as ShareCover Enterprises. This is general advice only and does not take into account your individual objectives, financial situation or needs (“your personal circumstances”). Before using this advice to decide whether to purchase a product, you should consider your personal circumstances and the relevant Product Disclosure Statement (PDS) and Target Market Determinations available on this website. For Short Stay Pay-per night and Short Stay 6 & 12 month policies, please also read our Key Fact Sheets (KFS) for buildings and contents which set out some of the events/risks covered and not covered by those policies and other information you should consider. These sheets do not provide a complete statement of the cover offered, exclusions, conditions and limits that apply under the policies. You should carefully read the Product Disclosure Statement (PDS) and all policy documentation for more details.
To help you make an informed choice on insurance visit the Australian Government website: www.moneysmart.gov.au
ShareCover Enterprises is owned by Insurance Australia Limited and is not related to either Airbnb, Bolt, Booking.com, DiDi, OLA, Shebah, Spacer, Stayz and Uber. References to these platforms on this website do not constitute an endorsement by these platforms of ShareCover nor an endorsement of these platforms by ShareCover; nor IAG being partnered with these platforms.