Financial Assistance

We can offer support if you need help making a payment to us

How we can help

We’re here to support you. If you’re having trouble paying your insurance premiums, please contact us to talk to us about your situation. We’ll work out a plan with you, and we might be able to help by:

  • reviewing your cover to make sure it’s right for you
  • changing how often you pay
  • extending your payment due dates

If you need help with other types of payments (like an excess for a claim), talk to your claims specialist about applying for financial assistance. We might be able to help by:

  • deducting your excess from your claim settlement
  • extending your payment due dates

Urgent support after a claim

If an event causes you to be in urgent financial need, we’re here to support you. For example, we might be able to speed up our assessment to give you a decision on your claim. Talk to your claims specialist to discuss the support we can offer.

Need someone to talk to?

If your finances are causing you stress, it can help to have someone to talk to. With Assure, we offer free, confidential counselling for you and your family.

Call Assure anytime on 1800 001 018. You can have an initial discussion with a specialist to talk about the kind of help you might want, then book a time to speak to psychologist over the phone.

Assure is a separate company from ShareCover, and all your sessions are confidential. Your details aren’t passed on to us and it doesn’t affect your policies.

We provide up to four one-hour sessions for each family member. All the counselling is from qualified psychologists, and all your sessions are confidential.

To use this service, you just need to have a current policy with us (you don’t need to make a claim). Your partner, children, and other dependents can use this service too.

Support services

National Debt Hotline

For financial counselling, money management and budgeting 1800 007 007 (9:30am–4:30pm, Mon–Fri)

More information

Helpful resources in relation to this page.

Assure Programs
National Debt Hotline
Contact us

Things to know

1 ShareCover Enterprises is owned by Insurance Australia Limited and is not related to, or in partnership with, DiDi or Uber. References to these ridesharing services on this website do not constitute an endorsement by these ridesharing services of ShareCover, nor an endorsement of these ridesharing services by ShareCover.

Any questions?

Contact our friendly customer service team who are based in Australia.

Help and support





Insurance issued by Insurance Australia Limited ABN 11 000 016 722 AFS Licence No. 227681 trading as ShareCover Enterprises. This is general advice only and does not take into account your individual objectives, financial situation or needs (“your personal circumstances”). Before using this advice to decide whether to purchase a product, you should consider your personal circumstances and the relevant Product Disclosure Statement (PDS) and Target Market Determinations available on this website. For Short Stay Pay-per night and Short Stay 6 & 12 month policies, please also read our Key Fact Sheets (KFS) for buildings and contents which set out some of the events/risks covered and not covered by those policies and other information you should consider. These sheets do not provide a complete statement of the cover offered, exclusions, conditions and limits that apply under the policies. You should carefully read the Product Disclosure Statement (PDS) and all policy documentation for more details.

To help you make an informed choice on insurance visit the Australian Government website:

ShareCover Enterprises is owned by Insurance Australia Limited and is not related to either Airbnb, Bolt,, DiDi, OLA, Shebah, Spacer, Stayz and Uber. References to these platforms on this website do not constitute an endorsement by these platforms of ShareCover nor an endorsement of these platforms by ShareCover; nor IAG being partnered with these platforms.

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