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Short-stay Landlord | How to

'How to' guidance for for ShareCover's short-stay landlord customers

How to: Purchase a policy as a new short-stay landlord customer

Step 1: To purchase a policy as a new user, you first need to go to the ShareCover homepage and select 'Short-stay landlord'. Then choose the policy you'd like to purchase. Select 'Get a quote'

Step 2: Follow the prompts and enter details about the stay and the policy type that you want to purchase

  • Be sure to enter the correct dates to ensure you are covered during the entirety of your guests stay
  • If you are unsure about the price of your building, contents or liability cover use our estimating tools provided by clicking the ? icon
  • As each new detail is entered, the final price will adjust accordingly

Step 3: When you finish entering the property and policy details you will need to create an account to process the payment.

  • Just follow the prompts, entering your details in the boxes provided or by registering with Facebook or Google
  • Enter your personal details and create a strong password for your ShareCover account

Step 4: Enter your payment details

You will be emailed a confirmation along with your certificate of insurance.

How to: Purchase a policy for an existing property

Step 1: To purchase a policy for an existing property, log in and go to your dashboard.

Step 2: Scroll to find the property you want to cover and select “Purchase another Policy” underneath it.

  • This will take you to the normal policy purchase questions.

Step 3: Follow the prompts and enter details about the stay and the policy type you want to purchase

  • Be sure to enter the correct dates to ensure you are covered during the entirety of your guests stay
  • Make sure to update the prices or answers to any questions to reflect any changes to the property or situation or leave the answers if nothing has changed
  • As each new detail is entered, the final price will adjust accordingly

Step 4: Be sure to double check the payment summary before processing your payment.

Step 5: Use your current payment details or enter updated details to process the payment…and you’re covered!

You will be emailed a confirmation along with your certificate of insurance.

How to: Cover a new property as an existing short-stay landlord customer

To cover a new property, you first need to go to your account.

Step 1: Scroll to the bottom and select “cover a new property”

Step 2: Follow the prompts and enter details about the stay and the policy type you want to purchase

  • Be sure to enter the correct dates to ensure you are covered during the entirety of your guests stay
  • If you are unsure about the price of your building, contents or liability cover, use our estimating tools provided by clicking the ? icon
  • As each new detail is entered, the final price will adjust accordingly

Step 3: Be sure to double check the payment summary before processing your payment.

Step 4: Enter your payment details and you’re covered!

You will be emailed a confirmation along with your certificate of insurance.

How to: Cancel a short-stay landlord policy

You can only cancel upcoming or active policies.

Step 1: Go to your account.

Step 2: Click the drop-down arrow to reveal the policies you have for the property.

Step 3: Find the policy you want to cancel and select “Cancel Policy”.

Step 4: You will be taken to a page outlining all the policy details so you can double check it is the correct policy.

Step 5: Scroll down and select “Cancel Policy” once you are sure.

Step 6: A box will appear asking you to confirm “yes” or “no” regarding the policy cancellation

  • If you select ‘yes’ a box will appear telling you the policy has been cancelled

Step 7 (optional): You can head back to your dashboard to double check it went through, as the policy should now appear under the property as ‘cancelled’.

You will receive an email confirmation of the cancellation and it will take 3-5 business days to receive your refund, if you are entitled to one.

How to: Make a claim on a short-stay landlord policy

Step 1: Log into your account.

Step 2: Scroll down and click the drop-down arrow to reveal the policies you have for the property.

Step 3: Find the policy you want to make a claim on and select “Make a Claim”.

Step 4: Follow the prompts and enter details about the incident, type of claim and any guests that were staying at the property at the time of incident.

  • Make sure to be as detailed as possible/necessary in all questions.

Step 5: Once you have entered all the details, you will need to upload photos/evidence of purchase, damage and guest booking confirmation.

Step 6: Before you submit, revise the details to ensure you have included everything necessary.

Step 7: Select “Submit Claim”.

You will receive a claim number and an email confirmation. The ShareCover team will try to get in contact within 48 hours to discuss your claim further.

How to: Download a short-stay landlord certificate of insurance

Step 1: Go to your dashboard.

Step 2: Scroll to the property you are looking for.

Step 3: Select the drop-down arrow to reveal the policies you have for that property.

Step 4: When you find the right policy click the document icon.

Step 5: The document will be downloaded into your downloads file on your computer

How to: Refer a host

Step 1: Select ‘[name]’s account’ drop-down menu in the top right corner

Step 2: Select the option “Refer”

  • You will be taken to a page where you can share your referral code to new hosts

Step 3: Enter your name

Step 4: Enter the name of the host you want to refer and their email

  • You can also add multiple recipients by selecting the option “add another recipient”
  • You can remove recipients as well

Step 5: You can write a custom message to be sent to each recipient

  • A pre-written message will also be attached to the email which will have:
  • Your referral code
  • A link to sign up to ShareCover
  • An explanation of what ShareCover is

Step 6: Select “Submit” when you are finished

A box will appear confirming your referral code has been sent successfully.

Please note: if you are using your mobile phone, an SMS option is available to refer hosts

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ShareCover is issued by Insurance Australia Limited ABN 11 000 016 722 AFS Licence No. 227681 trading as ShareCover Enterprises. When making decisions about a product, always read the Product Disclosure Statement (PDS). For home policies, please also read our Key Fact Sheets (KFS) for buildings and contents which set out some of the events/risks covered and not covered by our home policies and other information you should consider. These sheets do not provide a complete statement of the cover offered, exclusions, conditions and limits that apply under the policies. You should carefully read the Product Disclosure Statement (PDS) and all policy documentation for more details.

To help you make an informed choice on insurance visit the Australian Government website: www.moneysmart.gov.au

ShareCover Enterprises is owned by Insurance Australia Limited and is not related to either Airbnb, Bolt, Booking.com, DiDi, OLA, Shebah, Spacer, Stayz and Uber. References to these platforms on this website do not constitute an endorsement by these platforms of ShareCover nor an endorsement of these platforms by ShareCover; nor IAG being partnered with these platforms.