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FAQ

How do I make a claim?

Claiming on your insurance shouldn’t be more trouble than it’s worth.

Here is a brief overview of the claims process:

  • Capture evidence, by taking photos or otherwise, of the damage or loss;
  • Log into your ShareCover account with your details;
  • Go to your Dashboard and complete the Claims Application Form
  • To complete a claim that involves theft or malicious damage, you will need to get a police report done, and include the details from that report (including the police report number) in your claim.
  • Submit the Claims Application Form

Wait to hear from us. We’ll get back to you as soon as we can.

ShareCover’s claiming process is designed to be quick and easy. This is so you that you have peace of mind when purchasing RideCover insurance, and so that you’re more likely to refer us to friends and family who use Rideshare Platforms.

Please see our Product Disclosure Statement for more details on how to claim, and the claims process.

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ShareCover is issued by Insurance Australia Limited ABN 11 000 016 722 AFS Licence No. 227681 trading as ShareCover Enterprises. When making decisions about a product, always read the Product Disclosure Statement (PDS). For home policies, please also read our Key Fact Sheets (KFS) for buildings and contents which set out some of the events/risks covered and not covered by our home policies and other information you should consider. These sheets do not provide a complete statement of the cover offered, exclusions, conditions and limits that apply under the policies. You should carefully read the Product Disclosure Statement (PDS) and all policy documentation for more details.

To help you make an informed choice on insurance visit the Australian Government website: www.moneysmart.gov.au

ShareCover Enterprises is owned by Insurance Australia Limited and is not related to either Airbnb, Bolt, Booking.com, DiDi, OLA, Shebah, Spacer, Stayz and Uber. References to these platforms on this website do not constitute an endorsement by these platforms of ShareCover nor an endorsement of these platforms by ShareCover; nor IAG being partnered with these platforms.