ShareCover only provides cover for loss of rental income under certain circumstances.
Last minute guest cancellations are only covered if it is the result of property damage, loss or personal liability, arising from an event that is covered under the particular ShareCover policy.
ShareCover won’t reimburse you if your guests cancel at the last minute for other reasons, not included in the policy.
If your guest’s cancellation isn’t covered by ShareCover, and you are renting your property using Airbnb, you may wish to visit Airbnb’s Resolution Centre in order to try and retrieve lost rental income. Airbnb provides an explanation of their Resolution Centre here.
ShareCover is issued by Insurance Australia Limited ABN 11 000 016 722 AFS Licence No. 227681 trading as ShareCover Enterprises. When making decisions about a product, always read the Product Disclosure Statement (PDS). For home policies, please also read our Key Fact Sheets (KFS) for buildings and contents which set out some of the events/risks covered and not covered by our home policies and other information you should consider. These sheets do not provide a complete statement of the cover offered, exclusions, conditions and limits that apply under the policies. You should carefully read the Product Disclosure Statement (PDS) and all policy documentation for more details.
To help you make an informed choice on insurance visit the Australian Government website: www.moneysmart.gov.au
ShareCover Enterprises is owned by Insurance Australia Limited and is not related to either Airbnb, Bolt, Booking.com, DiDi, OLA, Shebah, Spacer, Stayz and Uber. References to these platforms on this website do not constitute an endorsement by these platforms of ShareCover nor an endorsement of these platforms by ShareCover; nor IAG being partnered with these platforms.