Avoid being burned by bad guests on platforms like Airbnb, Stayz, and Booking.com

By ShareCover

October 2022

3 min read

Renting out your home via the sharing economy has quickly become a popular way to earn some extra money, but opening up your home and belongings to people you don't know is not without risks.

It's clear that the sharing economy works for many hosts and guests. But it's not without risks as there have been stories of guests damaging properties and leaving hosts exposed to out of pocket expenses for repairs and maintenance.

If you want to avoid being stung there some very simple steps you can take as a host to minimise your risk and ensure the experience is pleasant for both you and your guests.


Use the platform to thoroughly screen potential guests.

Read their ratings and reviews on the platform.

You might also want to check out their social media profiles such as their Instagram account or their Facebook profile to see if they are who they say they are and to get some insight as to the type of guest they’re likely to be.

Stay on the platform

Only communicate using the relevant platform.

If you make any arrangements outside of the website, you may no longer be protected by any platform guarantees or insurance.

If a potential guest requests to make contact or any arrangements outside of your platform, this should raise alarm bells and you should reconsider your decision to accept the booking.

Set rules

House rules are important.

As the host, it's your right to set boundaries and make them known beforehand to your guests.

Clearly outline any prohibitions, restricted areas, and specific instructions in your description. Keep a printed copy on the fridge as a reminder for your guests.

Keep valuables locked up

Don’t leave any valuables lying around – items such as jewellery and cash should be locked away or removed.

While platform guarantees may offer some protection against theft, the claims process may be lengthy requiring lots of proof, such as receipts and police reports, which is probably the last thing you’d want to be worrying about.

Kelly from Manly was surprised at what items were taken from her property.

"Over two seperate rentals I lost a new swimming costume, a fleece and a pair of shoes. Towels also went missing. The total cost was over $600, but I didn't have receipts for any of them because I'd had them for a while - it was pretty disappointing, and I didn't take a bond."

Take a security bond

Make it mandatory that guests have a security deposit/bond via the platform.

But remember, a bond is not a bullet-proof guarantee against loss. For example, AirBnB hosts must prove the damage has been caused and AirBnB staff will make a decision about how much of the bond they can claim, which may not come close to covering the whole amount.

Plus if guests deny the damage, then it can be hard to prove they caused it.

Think about insurance

It's important to know what cover your have – most sharing economy platforms offer some form of guarantee for hosts.

If you think that's not enough, then consider taking out insurance that's specifically for short-term rentals.

ShareCover is a product that has been designed with hosts in mind, so you can get cover for events such as theft, damage and liability and only pay for the nights that your guests stay.

By ShareCover

October 2022





Insurance issued by Insurance Australia Limited ABN 11 000 016 722 AFS Licence No. 227681 trading as ShareCover Enterprises. This is general advice only and does not take into account your individual objectives, financial situation or needs (“your personal circumstances”). Before using this advice to decide whether to purchase a product, you should consider your personal circumstances and the relevant Product Disclosure Statement (PDS) and Target Market Determinations available on this website. For Short Stay Pay-per night and Short Stay 6 & 12 month policies, please also read our Key Fact Sheets (KFS) for buildings and contents which set out some of the events/risks covered and not covered by those policies and other information you should consider. These sheets do not provide a complete statement of the cover offered, exclusions, conditions and limits that apply under the policies. You should carefully read the Product Disclosure Statement (PDS) and all policy documentation for more details.

To help you make an informed choice on insurance visit the Australian Government website: www.moneysmart.gov.au

ShareCover Enterprises is owned by Insurance Australia Limited and is not related to either Airbnb, Bolt, Booking.com, DiDi, OLA, Shebah, Spacer, Stayz and Uber. References to these platforms on this website do not constitute an endorsement by these platforms of ShareCover nor an endorsement of these platforms by ShareCover; nor IAG being partnered with these platforms.

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